Il 25 e il 26 settembre si terrà a Venezia, presso Hilton Molino Stucky, ci sarà la conferenza annuale europea “Travelport LIVE Europe 2019”, che riunisce oltre 100 decision maker delle maggiori imprese di viaggio (compagnie aeree, tour operator, agenzie di viaggi, catene alberghiere) per condividere e discutere le più attuali e innovative tendenze che stanno plasmando l’evoluzione del settore. L’edizione 2019, in particolare, è dedicata ad approfondire il tema dell’Experience Economy e le opportunità che offre agli operatori.

La giornata del 26 settembre sarà aperta da Damiano Sabatino, VP and Managing Director Key Accounts Management, Europe di Travelport, e da Monica Scarpa, CEO del Gruppo SAVE.

 

Wednesday September 25th

09:00- 9:05 Opening Video and Welcome by Master of Ceremony Dean Van Leeuwen, Tomorrow Today

9:05 – 9:20 Opening Greg Webb, CEO, Travelport

9:20 – 9:50 What is the Experience Economy? Chris Lynch, Managing Partner Transport Travel and Logistics, PA Consulting

9:50 – 10:20 Meeting the Expectation Economy Jonathan Shmukler, Head of Experience Center, Amdocs Global Marketing

10:20 – 10:40 What do travelers want? Fiona Shanley, Chief Customer & Marketing Officer, Travelport

10:40 – 10:50 Improving the experience of travel for people with intellectual disabilities Alistair Rodger, GVP Agency Sales, Europe, Travelport

10:50 – 11:15 Refreshment Break

11:15 – 12:15 Responding to the Experience Economy Mike Croucher, Chief Architect, Travelport & Dave Lundberg, Senior Product Director, Travelport

12:15 – 12:45 The Digital Edge of Transformation Daniel Young, Head of Digital, easyJet

12:45 – 14:00 Lunch

14:00 – 14:30 Experience-led design Matthew Ovington, Head of UX, Travelport

14:30 – 15:00 Using data to deliver powerful personalized customer experiences Paul Alexander, CEO, Beyond Analysis

15:00 – 15:30 The power of travel intelligence Michael Wake, Vice President – Technology, Travelport

15:30 – 16:00 Refreshment Break

16:00 – 16:50 The changing landscape of business and leisure travel Rob Brown, GVP & MD, OTA, Travelport with Roberto Ramos, Strategic Alliances Director at Atrápalo & Paul Broughton, Director of Business Development, Europe, Travelport with Nick Reynolds, Commercial Director at Capita

16:50 – 17:00 Closing remarks Nick Dagg, SVP, Agency Commerce, Travelport

Thursday September 26th

9:00 – 9:05 Welcome back Dean van Leeuwen, Tomorrow Today

9:05 – 9:20 Opening Damiano Sabatino, VP and Managing Director Key Accounts, Travelport & Monica Scarpa, CEO SAVE Group

9:20 – 10:15 How will IATA’s NDC improve the experience for travelers? Ian Heywood, Global Head of New Distribution, Travelport with Suzanne Horner, CEO, Gray Dawes Travel; Arber Deva, Senior Director, Head of Distribution Solutions, Swiss, Lufthansa Group

10:15 – 10:45 Don’t let NDC distract you too much – here’s what else is happening in content retailing Jason Clarke, SVP and Global Head of Travel Partners, Travelport

10:45 – 11:15 Refreshment Break

11:15 – 11:45 Closing Keynote – Innovation and What It Means in the Experience Economy Dean van Leeuwen, Tomorrow Today Global

11:45 – 12:00 Closing Remarks Nick Dagg, SVP, Agency Commerce, Travelport

12:00 – 13:00 Lunch